Microsoft is currently experiencing a widespread Microsoft 365 outage affecting services such as Exchange, Teams and SharePoint. We are actively monitoring the situation.
What this means for you:
- You and your team may experience intermittent access issues, delayed emails or difficulty signing in to Microsoft 365 applications.
- Because this is a global issue on Microsoft’s side, there is no need to log a support ticket about Microsoft 365 access. Our engineering team is already aware and is monitoring Microsoft’s recovery.
Need urgent assistance?
- Email and automated support ticket updates may be delayed during this disruption.
- If you have an unrelated IT issue, please call our helpdesk on 023 8038 6586.
We are tracking Microsoft’s official advisories closely and will post updates here, newest first.
Updates
13 November 2026, 6.04pm: Microsoft are seeing broad recovery and stability across their services. This was a technical issue not related to cyber or AI / agents.
The incident was introduced by an issue during an earlier network capacity upgrade that surfaced following a recent network change. They have addressed the underlying issue and continue to restore service to remaining customers and regions.
Given the scale of demand, they restored services gradually, validating stability at each stage. While this took longer, it helped ensure a stable restoration. Microsoft will provide a full post-incident report once their review is complete.
13 November 2026, 1.10pm: We’re seeing continued recovery progress across affected regions, with broader improvements now observed in North America and sustained improvements across much of Europe. We’re also seeing encouraging recovery signals in Asia Pacific, although some users may continue to experience intermittent access issues or delayed email delivery as mitigation progresses across the remaining affected infrastructure.
Microsoft’s focus remains on stabilising recovered infrastructure, completing mitigation in the remaining impacted areas, and reducing delayed email queues and backlogs.
They’re closely monitoring service consistency and validating recovery across different connection methods as they work toward full mitigation.
13 November 2026, 12.09pm: The latest reporting shows encouraging recovery progress in Europe, with service availability and email delivery performance improving across a growing portion of affected Microsoft 365 infrastructure.
Microsoft say that they’re focused on addressing the remaining areas of disruption and improving service consistency across affected regions.
Reducing email queues and backlogs remains a priority, and the extended 48-hour email timeout window remains in place to help protect delayed messages as delivery catches up.
13 November 2026, 11.11am: Microsoft has made additional progress toward service recovery, with recovery actions completed across portions of the affected infrastructure in the Asia Pacific region.
Traffic is being gradually restored, and we’re seeing improvements in key customer scenarios, including mailbox access and delayed email processing. However, some users may continue to experience intermittent issues.
Their focus is now on extending these recovery actions across affected infrastructure in other regions, while continuing stabilisation efforts and adding supporting capacity to improve service consistency.
Reducing email queues and backlogs remains a priority, and the extended 48-hour email timeout window remains in place to help protect delayed messages as delivery catches up.
13 November 2026, 9.57am: Recovery is progressing in phases across the affected Microsoft 365 infrastructure. Microsoft’s monitoring and customer reports show gradual improvement in several services, but service health is still variable and capacity has not yet fully returned to normal.
Microsoft says it has no evidence of malicious activity connected with this incident.
13 November 2026, 9.03am: Recovery work is continuing across the affected infrastructure. Microsoft is seeing early signs of stabilisation, but capacity has not yet returned to normal and service health is still variable as traffic is carefully brought back.
They are focusing on stability and a controlled recovery: affected servers are being taken out of service, restarted, fixed and brought back in stages while being closely monitored. Microsoft is also looking at other ways to speed up recovery.
Priority is being given to delayed mail, and Microsoft has extended the email timeout window to 48 hours, so delayed messages are kept while recovery continues.
13 November 2026, 8.30am: Microsoft is seeing positive results after applying a fix to part of its authentication and routing infrastructure. It is monitoring progress and extending the fix to the servers supporting the affected regions as they come back online.