The majority of business telephone systems now use “Voice over Internet Protocol” (VoIP) – the method by which phone calls are made and received over the internet. When it comes to call recording, there are some very effective solutions that can be integrated into your VoIP system. Reasons that businesses record calls include: The benefits
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Your Microsoft licences include access to a range of business applications and it can be easy to lose track of all the services that are available. Most business licences (including Business Basic, Business Standard and Business Premium) provide you with access to Microsoft Forms. If you’re not currently using Forms, it is worth considering how
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Cyber security is a major concern for any business, and as threats are changing all the time, so the layers of protection that you need to have in place are also ever-evolving. Historically, this has presented smaller businesses with a real challenge, as they typically tend not to have the resources or expertise to deal
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Passkeys are the latest technology for enabling you to access your accounts securely. As they are introduced across an increasing number of applications and devices, there will no longer be a need to remember or record lots of passwords. So, what is a passkey? In simple terms it is a digital credential that allows you
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Microsoft is set to unveil a revamped version of its popular Planner tool this quarter. This update is intended to provide a more integrated and streamlined experience. What’s new in Planner? The enhanced Microsoft Planner combines the simplicity of Microsoft To Do, the collaboration features of Microsoft Planner, and the robust capabilities of Microsoft Project
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Google has recently launched its latest Artificial Intelligence (AI) model, named Gemini. With all the publicity around Open AI’s “ChatGPT” over the last couple of years, the big question is whether Gemini is as good as – or better than – ChatGPT. Google’s claim is that Gemini can beat ChatGPT, which is, of course the
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Did you know that there are limits on the number of emails that can be sent from a Microsoft 365 mailbox? Many users may not be aware of the fact that sending bulk email is not a supported use of Microsoft’s service. What happens if I try to send bulk email from my Microsoft account?
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Microsoft Teams has, for some years now, been a key application used by a large proportion of UK businesses. The use of Teams soared during the Covid pandemic, when home-working was suddenly thrust upon many organisations. Since then, it has continued to be a market-leader as a business communication tool and meeting forum. Microsoft continues
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If you have ever wondered who visits your website, where they come from, or what they look at whilst they’re there, then you’ve been thinking about the data that Google Analytics provides. Google Analytics is an important tool that gives you insights to your website’s performance. It helps you understand your audience better and enables
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A new feature is being rolled out across Microsoft 365 – Microsoft Feed. Appearing in the list of icons on the left hand navigation pane of Microsoft 365, Microsoft Feed is personalised to each individual user. It provides a mix of relevant content from across Microsoft 365 to help users discover and learn about people
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