Horizon Contact is a new service which is being added to the Gamma Horizon telephone platform, enabling businesses to make it easier for their customers to engage with them. It is a business communication and customer contact solution that allows “multi-channel customer interaction” which means that phone calls, email communication and customer records are linked
Read More...
Windows 10’s appearance has seen little change since its release in 2015, apart from some minor tweaks. However, within the next few months, Microsoft is expected to introduce a new look and feel to the user interface. Expectations are that the changes to Windows 10 will include: Improved security A major refresh of the desktop,
Read More...
With the last year bringing a massive increase in home-working, businesses have been opened up to new security risks. Hackers are all too aware that an organisation’s security is only as strong as its weakest link and the volume of malicious cyber threats rocketed during 2020. The majority of businesses have tended in the past,
Read More...
The next generation of Wi-Fi is launching this year. Known as Wi-Fi 6, it will become available inside new phones and laptops. It will come with new technologies that connect you to the Internet more efficiently – speeding up connections in the process. The quoted speed for Wi-Fi 6 is 9.6 Gb per second, compared
Read More...
This month sees the roll-out of a new Microsoft Teams feature – “Meeting Recap” – which allows users to obtain details from a meeting, after it has finished. Accessed from the meeting tab, or from Outlook calendar, the recap feature provides access to: meeting recordings chat messages shared files notes transcripts. As well as allowing
Read More...
IT security within your business remains of paramount importance. Fraudsters are constantly looking for ways to extort money or information and if anything, have become even more active during the pandemic. The best security systems involve a combination of measures. They include anti-virus software, multi-factor authentication and staff training. Malware or fraudulent activity often starts
Read More...
Microsoft has announced that it is increasing the size of file that can be uploaded into SharePoint, Teams and OneDrive. Up to now, the file size limit has been 100GB which, whilst more than adequate for most documents and spreadsheets, was restrictive for some other types of file including videos and high resolution graphics. The
Read More...
With the Brexit transition period having ended on 31st December 2020, will UK travellers to the EU see a change in their mobile phone costs? Is there a risk of incurring high charges for data roaming, as was the case a few years ago? Up to 2017, if UK travellers used data roaming services whilst
Read More...